- Enterprise DX Partner · HiSupport by Minccheng/
- Solutions & Services/
- BPO — Business Process Outsourcing/
BPO — Business Process Outsourcing
Table of Contents
BPO — Business Process Outsourcing #
Modern enterprises face a constant challenge: high volumes of repetitive, rule-based data processing work — voucher entry, order processing, invoice validation, bank reconciliation — consuming valuable resources. HiSupport’s BPO service employs a “AI-powered processing + Expert human validation” dual-engine model to take on these critical but non-core operations, reducing costs while ensuring data accuracy and compliance.
AI-Powered Intelligent Data Processing #
We bring the proven AI capabilities developed in our ERP automation practice directly into our BPO service delivery:
Intelligent Document Recognition & Entry #
- High-concurrency OCR + LLM engine: Batch processing of multi-format documents (PDF, images, scanned files)
- Structured data extraction: AI automatically identifies key fields (amount, date, account, vendor) and converts to standardized data
- Auto-validation & matching: Cross-validate extracted data against purchase orders, goods receipts, and contracts
- Anomaly detection: AI identifies duplicate documents, amount discrepancies, vendor mismatches, and other risks
Bank Statement Processing & Reconciliation #
- Unified parsing of multi-bank formats (SWIFT MT940/942, CSV, PDF statements)
- AI-powered AR/AP matching with variance identification
- Automated bank reconciliation report generation
Order Processing Automation #
- Multi-channel order intake with standardized parsing
- Automatic inventory validation and order confirmation
- Intelligent exception classification and human escalation triggers
Expert Human Validation — Your Accuracy Guarantee #
AI is powerful but not infallible — especially in complex financial data processing where even minor errors can have cascading effects. Our BPO service incorporates a three-tier quality assurance framework:
- AI Engine Initial Processing: LLM + OCR technology handles 80%+ of routine data entry, dramatically improving throughput
- Expert Review: D365FO-trained specialists validate every AI output, effectively guarding against AI hallucinations
- Client Confirmation Loop: Critical data nodes follow agreed-upon workflows for client approval, ensuring ultimate accuracy
Service Scope #
| Service Category | Offerings |
|---|---|
| Financial Data Processing | Voucher entry, invoice validation, bank reconciliation, expense audit |
| Order & Supply Chain | PO/Sales order entry, inbound/outbound document matching |
| Master Data Management | Customer/vendor/material master creation and updates, data cleansing |
| Reporting & Compliance | Financial report preparation, tax filing data preparation, compliance documentation |
| Custom BPO Solutions | Tailored data operations solutions based on client requirements |
Key Advantages #
- Cost Efficiency: Reduce operational costs by 40-60% compared to in-house teams, while achieving 3-5x faster processing through AI
- Elastic Scalability: Pay-as-you-go model flexibly adapts to business peaks and troughs — no fixed overhead
- Quality Assurance: Deep understanding of D365FO business logic ensures data accuracy and system compliance
- Data Security: Rigorous information security system, strict NDAs, enterprise-grade data asset protection
- Proven Expertise: Years of D365FO implementation and operations experience — we know your data challenges inside out